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COVID-19 protocols: US renovates consular pavilion for visa applicants in Lagos

The United States Consulate General in Lagos has unveiled its newly expanded and renovated consular pavilion that seeks to improve the experience that visa applicants and American citizens in Nigeria receive.

Speaking during the ribbon-cutting ceremony on Friday, United States Consul General Claire Pierangelo noted that the renovated consular pavilion will provide a new safe space for visa applicants to socially distance while waiting for their appointment.

She said the Consulate is working hard to reschedule the visa applicants that were affected by the pandemic, adding that the new consular pavilion will go a long way in helping to achieve this goal.

“For most Nigerians and U.S. citizens in Nigeria, their main interaction with the U.S. Consulate is through our consular section.

“The consular customer experience is something we continuously improve on. This new pavilion is an example of that effort. From the pavilion to the interview, we want our customers to have a positive experience,” Consul General Pierangelo said.

In her remarks, Consular Chief Liliane Hudspeth explained that the new consular pavilion offers visitors a larger, more comfortable covered waiting area, protection from sun, rain, and inclement weather as well as a great view of the Lagos lagoon.

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