Metro & Crime

Huawei: How Nigeria can maximise e-governance

The Global Chief Public Services Industry Scientist, Enterprise Business Group of Huawei Technologies Co Limited, Mr Hong-Eng Koh, has said that the idea of e-governance was to satisfy the unwilling customers.

 

Koh made the submission at the Nigeria eGovernment Summit 2021 in Lagos themed ‘eGovernment Adoption in Nigeria: Opportunities and Challenges’. He said: “Basically, eGovernment is to make the unwilling citizens willing,”

 

Koh said, stressing the need for Nigeria to centralise government portal to achieve eGovernment. While everyone is connecting to it for many different reasons, in the last 20 years that the Internet became pervasive, he said security threats and the waves of money were good reasons, but that being user-centric was the most important reason.

 

“What do I mean by user-centric? If you open a restaurant, when it is not user-centric, you would have to go to many departments: fire safety, registration of business name, environment history and others.

 

“All of us sitting here, whether Singapore or Nigeria, are all customers of the government,”

 

Koh, known for evangelising collaborative eGovernment, said. To achieve eGovernment, he explained, Nigeria needs a single portal, as eGovernment satisfies unwilling customers, and not just dreaming on wide imaginations without bringing it to pass.

 

Koh noted that the United Nations’ standard on the stages of eGovernment include having an Internet, enhancing eGovernment, interacting online, being transactional and citizen-centric, as well as collaborating to make unwilling customers willing.

 

“You need collaborations between the governments, privates and the citizens,” he emphasised. Explaining that every government transaction is a means to an end, he said, “With digital transformation, the government can connect the means to an end.”

 

While emphasising on how eGovernment works in Singapore, Koh said there were many things Nigeria needed to do to transform eGovernment.

 

“You guys are all experts and professionals in your field. You must think of your own vision. You must think of your own services, how to make your unwilling customers to be willing,” Koh said

 

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