…writes CBN as USSD service withdrawal begins today
The Minister of Communications and Digital Economy, Dr. Isa Pantami, has thrown his weight behind moves by the mobile network op-erators to withdraw access to the use of Unstructured Supplementary Service Data (USSD) from banks with effect from today.
The action stems from the banks’ non-payment of service charge, which the telcos said had accumulated to over N42 billion.
Millions of bank customers in the country rely on the USSD codes, which ride on the telecoms infrastructure, for various financial transactions ranging from fund transfers, checking account balance, etc.
However, with the planned withdrawal, the use of this channel may become impossible for the bank customers.
The minister, in a letter referenced HMCDE/039/ CBN/Vol.1, dated March 3, 2021, and addressed to the Governor of the Central Bank of Nigeria (CBN), Mr. Godwin Emefiele, a cop of which was seen by our correspondent, reminded the apex bank’s boss of the objectives of the determination on USSD pricing issued by the Nigerian Communications Commission (NCC) on July 23, 2019 and amended on July 24, 2020.
According to the minister, the determination was issued to address the lingering matter of the impasse in the rendering of USSD service to banks and other financial institutions by the mobile network operators, to among others, prohibit the application of an enduser billing pricing model and restate the existing directive on corporate user billing.
“I wish to bring to your attention that it is disheartening that those noble objectives are not realisable. This is due to the fact that not only have commercial banks failed to abide by the terms of the USSD determination, but also the lingering incidence of indebtedness to MNOs for the services they rendered persists.
This situation is on the rise to the detriment of the MNOs and indeed the communications industry as a whole. “In these circumstances, I am constrained to direct NCC to ensure immediate compliance with the terms of the determination, failing which MNOs will be directed to discontinue the rendering of USSD services to commercial banks with effect from 9th March 2021.
“Given the far-reaching implications of such a development, I trust that you will use your good offices to facilitate compliance and ensure that all parties act in good faith,” the minister’s letter read. However, there are indications that the planned withdrawal of USSD service, which was planned to take effect today, may be suspended.
This came as a stakeholders’ meeting involving the telecoms regulator, banking regulator, the telcos and the banks has been scheduled to hold today in Abuja.
The meeting is aimed at resolving the issue between the telecom operators and the banks. The telcos, in a statement released through their umbrella body, the Association of Licensed Telecommunications Operators of Nigeria (ALTON), had said that the withdrawal of the service became inevitable as the banks have refused to pay their debts.
“Our members are initiating a phased process of withdrawal of USSD services, starting with the most significant debtors within the Financial Service Providers (FSPs) effective Monday, March 15, 2021. While the withdraw of USSD service is in place, we encourage our subscribers to kindly explore alternative channels with their banks,
” ALTON said in a statement signed by its Chairman, Engr. Gbenga Adebayo. The implementation plan for the withdrawal of service, a copy of which was seen by our correspondent, showed that the banks were officially informed of the action on March 12, 2021, while a partial suspension of access to the USSD channel for top owing banks is to take place “between the peak hours of 0900 – 1600hrs Monday, March 15, 2021.
According to the plan, total suspension of access to the USSD channel for top owing banks is to commence from Thursday, March 18, 2021, while total suspension of access to the USSD channel for all owing banks is to start Wednesday, March 24, 2021.