The Nigerian Ports Authority (NPA) has commissioned a Safety, Information and Operations Centre (SIOC) at the Lagos Port Complex, Apapa, to prevent influx of unauthorised people into the port.
The move is part of efforts to boost port efficiency and enabling environment for business at the port.
NPA’s Managing Director, Hadiza Bala Usman, explained in Lagos that the initiative was to provide visitors and customers an avenue to engage with the authority.
Usman explained that the authority would continue to work towards making the port more competitive in line with international best practice.
She said that the centre would operate round the clock in order to provide prompt information dissemination to all port users.
Usman said: “This initiative is to provide visitors and customers an avenue where they can engage with the Nigerian Ports Authority (NPA).
They are required to come here for safety briefing on any issue attributable to access into the ports.
“We also establish a Customer Care Centre, which will be handling complaints and suggestions and will help the authority respond in a timely manner and understand the challenges of the customers as they look into the operations of the ports.”